Returns & Exchanges

At Richardson Seating, we take pride in our handcrafted commercial-grade furniture; if you are not completely satisfied with your purchase, we offer a 30-day return policy for standard items in original condition. Please note that custom-upholstered products and personalized stools are subject to specific restocking fees and limitations.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and shipping instructions.

• 2.
  Pack with Care

  Securely place the items in their original factory packaging, ensuring all protective foam and hardware are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our Chicago manufacturing facility.

• 4.
  Inspection and Refund

  Once our quality control team inspects the returned furniture for damage, we will issue a refund to your original payment method, minus applicable restocking fees.